Legal
Consumer Information
Last updated: 11 October 2026
This page sets out who we are and what you can do if you have a complaint about an order.
Seller#
| Detail | Information |
|---|---|
| Company | BORAVISION SRL |
| Registered office | [To confirm: registered office address] |
| Trade Register no. | J12/3312/2023 |
| EUID | ROONRC.J12/3312/2023 |
| Tax ID (CUI) | 48577802 |
| Boravision@yahoo.com | |
| Phone and WhatsApp | +40 744 407 779, daily 10:00–19:00 |
| Contact form | shop.boravision.com/support/ |
Making a complaint#
Contact us first. Most problems can be solved quickly. – Email: Boravision@yahoo.com – Contact form: shop.boravision.com/support/ – Phone and WhatsApp: +40 744 407 779
Please include your order number, a description of the problem and photos if relevant. We will reply as soon as possible and within the legal deadlines.
For returns, faulty items and guarantees, see our Returns & Withdrawal page and our Terms & Conditions.
ANPC: consumer protection authority#
If you are not satisfied with our answer, you can contact the Romanian National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor, ANPC): anpc.ro.
Alternative dispute resolution (ANPC SAL)#
You can also try to resolve a dispute out of court through alternative dispute resolution (Soluționarea Alternativă a Litigiilor, SAL), run by ANPC: anpc.ro/ce-este-sal/.
If you live in another EU country, you can also contact a consumer authority or an alternative dispute resolution body in your country.
EU Online Dispute Resolution platform#
The European Commission’s Online Dispute Resolution (ODR) platform closed in July 2025, under Regulation (EU) 2024/3228. It can no longer be used to submit complaints.
Personal data complaints#
If your complaint is about how we handle your personal data, see our Privacy Policy. You can also complain to the Romanian data protection authority, ANSPDCP, at B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, București, Romania, or online at www.dataprotection.ro.