Returns & Withdrawal

Last updated: 11 October 2026

Changed your mind? You can return your order. This page explains our 30-day return policy, your legal right to withdraw, and how to send an item back.

Our 30-day return policy#

You can return any product within 30 days of delivery. This includes Limited and Signature Editions.

The 30 days include, and go beyond, the 14-day legal right of withdrawal that you have as a consumer in the EU. Our policy adds to your legal rights. It never reduces them.

Your legal right of withdrawal (14 days)#

Under Romanian Government Emergency Ordinance (OUG) no. 34/2014, which applies EU Directive 2011/83/EU, you can withdraw from your purchase within 14 days without giving a reason. – The 14 days start on the day you, or someone you name (other than the courier), receive the goods. – If you ordered several items that arrive separately, the 14 days start when you receive the last item. – To withdraw, you only need to tell us clearly before the 14 days end. You can use the model withdrawal form below, but you do not have to. – You must then send the goods back within 14 days of telling us.

Days 15 to 30#

After the legal 14 days, you can still return a product under our voluntary policy until day 30 after delivery, if: – it is unworn and undamaged; – it is in its original condition, with its original packaging and any accessories.

Refunds for these returns follow the same timing as below. [To confirm: whether the original standard delivery cost is also refunded for returns made between day 15 and day 30.]

How to return an item#

1. Contact us by email at Boravision@yahoo.com, through our contact form, or by phone or WhatsApp at +40 744 407 779. Give your order number and the items you want to return. You can use the model withdrawal form below.
2. Pack the item carefully, ideally in its original packaging.
3. Send it to: [To confirm: return address]. Please use a tracked service and keep your proof of postage.

Please do not send returns to any other address without contacting us first.

Return shipping costs#

You pay the cost of sending the item back to us, unless the item is faulty or we sent you the wrong item.

Condition of the goods#

You may handle the product as you would in a shop to check what it is, how it looks and how it works. For example, you can try the sunglasses on.

During the legal 14-day period, your right to withdraw does not depend on the condition of the product or its packaging. However, you are responsible for any loss in value caused by handling it more than was necessary to check it, for example by wearing it outdoors or damaging it. In that case we may reduce your refund by the amount of that loss in value.

Your refund#

• We refund the price of the product and, if you return your whole order, the cost of standard delivery you paid. If you chose a more expensive delivery option than our cheapest standard option, we do not refund the extra cost.
• We refund you within 14 days of the day you tell us you are withdrawing. We may wait to refund you until we have received the goods back, or until you show us proof that you have sent them, whichever happens first.
• In practice, we usually process refunds within 5–10 business days of receiving and checking your return, and always within the legal deadline.
• Card and wallet payments: we refund to the same payment method you used. You will not pay any fee for the refund.
• Cash on delivery: we refund by bank transfer. Please send us the IBAN and account holder name for the refund when you contact us. You will not pay any fee for the refund.

Your bank may need a few extra days to show the refund in your account.

Faulty, damaged or wrong items#

If your item arrives faulty, damaged or is not what you ordered, contact us as soon as possible with your order number and photos. We will arrange a free replacement, repair or refund, and we pay the shipping costs.

This is part of your legal guarantee of conformity, which lasts 2 years from delivery. Our products also have a 24-month commercial warranty against manufacturing defects. See section 9 of our Terms & Conditions for details.

Model withdrawal form#

Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email to Boravision@yahoo.com.

To: BORAVISION SRL, [To confirm: registered office address], email: Boravision@yahoo.com

• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
• Ordered on (*) / received on (*):
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.

Questions#

If anything is unclear, contact us through our support page. See also our Shipping & Delivery page and our Consumer Information page.