Shipping & Delivery

Last updated: 11 October 2026

We ship BoraVision sunglasses from our EU studio to customers across Europe and worldwide.

Dispatch#

We prepare and dispatch orders within 24 hours on business days. Orders placed on a weekend or public holiday are dispatched on the next business day.

Delivery in the EU#

Orders delivered within the European Union typically arrive within 2–4 business days of dispatch.

Worldwide delivery#

We ship worldwide. Delivery times depend on your destination and are shown at checkout.

Delivery costs#

Delivery costs are calculated at checkout, based on your destination and order, and shown before you place your order.

International shipping is free on orders over €100. [To confirm: whether free shipping over €100 also applies to deliveries within the EU, and whether the €100 is counted before or after discounts.]

Duties and taxes outside the EU#

For deliveries outside the European Union, the destination country may charge import duties, taxes and customs fees. These are not included in our prices or delivery costs. You pay them, usually to the courier on delivery. Please check your country’s rules before you order.

Couriers and tracking#

We deliver with our courier partners (for example FedEx). The courier may vary depending on your destination. When we dispatch your order, we send you an email with a tracking number so you can follow your parcel.

Delivery times are estimates. If your parcel is late, contact us and we will check with the courier. If we do not deliver within 30 days of your order, you have the rights described in section 7 of our Terms & Conditions.

If delivery fails#

Please make sure your delivery address and phone number are correct. The courier will usually try to deliver again or leave a notice telling you how to collect the parcel.

If the parcel cannot be delivered or is not collected, it is returned to us. We will contact you to arrange delivery again or to cancel the order. If the address you gave was wrong or incomplete, we may ask you to pay the cost of sending the parcel again. If you cancel, we refund any amount you have paid, as for a withdrawal.

Refusing a cash-on-delivery parcel#

If you no longer want a cash-on-delivery order, please tell us before it is delivered, at Boravision@yahoo.com. This helps us avoid unnecessary shipping.

You have the right to withdraw within 14 days of delivery, as explained on our Returns & Withdrawal page. If you refuse the parcel at the door, please also tell us that you are withdrawing, so we can close your order correctly. [To confirm: whether BoraVision will ask customers who refuse a cash-on-delivery parcel to pay the cost of returning it, as they would pay for a normal return.]

Damaged parcels#

When your parcel arrives, check the outer packaging. If it is clearly damaged, you can ask the courier to note this, or refuse the parcel.

If the product inside is damaged, contact us as soon as possible with your order number and photos of the product and packaging. We will replace it or refund you, at no cost to you. This does not affect your legal rights.

The products are our responsibility until you, or someone you name (other than the courier), receive them.

Questions#

Contact us through our support page, by email at Boravision@yahoo.com, or by phone or WhatsApp at +40 744 407 779, daily 10:00–19:00.